GSupport

GSupport offers the fully spectrum of managed IT support services to both small and large businesses throughout Southern Africa. We are focused and committed to providing our customers with excellent service by being pro-active wherever possible and when issues arise that are unexpected being re-active in a manner that our customers know we will take care of them.

Our IT engineers are certified with relevant qualifications such as MCSE, MCITP, CCNSP, CCNSE, A+, N+, PMP, ITSM. Most importantly they offer experience and are customer communication focused.

In order to ensure we work efficiently as a business we make use of a ITIL compliant system called Sysaid to ensure measurable outputs and consistent service levels. We use Syaid for the following:

  • IT Support Ticketing
  • Asset Management
  • Mobile Device Management
  • Monitoring
  • Patch Management
  • Remote Control
  • Change Control
  • CMDB
  • Project Management
  • Reporting