GSolutions IT service center is the heart of our business. Our Service Centre strives to render services to customers in an efficient, effective and professional manner. Our passionate engineers work as a team to pro-actively manage our own and our customers infrastructure as well as resolve any issues experienced by customers. We support the service principles of accessibility, consistency, reliability, responsiveness, and transparency in our interaction with clients.
Monitoring of our SLA Support customers environments as well as our internal infrastructure relating to services we provide is displayed on a screen that allows us to be pro-active in the way we provide IT support to our customers as well as provide insight into the performace of our systems and team.
""A Service Desk is a primary IT function within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both users and IT staff. But also to satisfy both Customer and IT Provider objectives." Wikipedia (https://en.wikipedia.org/wiki/Service_desk_(ITSM))