IT Support

A managed IT service is an information technology (IT) task provided by a third-party contractor and delivered to a customer. In an effective managed services relationship, a customer benefits from predictable pricing and the ability to focus on core business concerns rather than IT management chores.

While you focus on your core business, we have the resources and software to help you deal with the management of your Servers, Workstations, Network, Security, Cloud and IT Services.

Systems

Systems are imperative to the successful delivery of IT Managed Services. This being said even the best systems are only as good as their implementation and operation. The two components of effective systems are “Remote Monitoring and Management” (RMM) and “Professional Services Automation” (PSA)

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Remote Monitoring and Management

From a single console we monitor all your devices under agreement. Additional functionality includes: Patch Management, Remote Control, Security, Backups, Asset Management, custom scripting, reporting, integration with PSA and more.

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Professional Services Automation

Everything needs to happen for a reason. We manage SLA’s. Issues, changes and requests through our helpdesk. Provide analytics to streamline and improve operations. Build and enhance knowledgebases to ensure continuity and more.

IT Support Offerings

No two customers are the same, which is why we offer tailored IT Managed Services. We have a few simple managed support services models that can be used independently or combined to create a flexible structure aimed at meeting our customers diverse requirements.

Fully Managed Support

Our fully Managed services offer a fixed cost solution to your IT support and management requirements. It includes all the benefits of a pro-active service, along with unlimited remote, telephonic and onsite support. Additionally optimization of your existing environment such as security or performance is included.

Pro-Active Support

A Pro-active IT service provides a preventative layer to your IT infrastructure and systems. We would typically cover facets such as performance, security, backup and resource monitoring, patch management, scheduled preventative maintenance, logging, license and asset management, and reporting. Pro-active services would supplement an existing team or be paired with block hours to resolve issues identified.

Ad-hoc Support

Ad-hoc IT Support applies to once-off projects, micro businesses and home users. This category applies to any maintenance or support outside of the scope of our pro-active and fully managed contracts. These technical hours are conducted on either a planned or as quick a response time as possible.